Terms and Conditions

1. Application 
These Terms govern the sale by Talon Direct Ltd to you of Products for which you place an order that is accepted by Talon Direct Ltd. Note that Talon Directs catalogue and websites are intended for business users only, and we reserve the right to refuse service to non-business customers. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.
2. Orders 
All orders placed by you are subject to acceptance by Talon Direct Ltd. Talon Direct Ltd reserves the right to revise prices, limit quantities, correct errors in its catalogue and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores. Except as may otherwise be permitted by applicable law, you may not cancel an order which Talon Direct Ltd has accepted without the agreement in writing of Talon Direct Ltd, which requirement may be waived by Talon Direct Ltd from time to time in its sole discretion.
3. Change or cancel an order   If you wish to change or cancel an order contact our Customer Service team on 020 8514 2023 any time between 9.00 .am and 5.00 pm – Monday to Friday. Please have the order number and date the order was placed to hand      If your products have already been delivered, then you will need to follow our  returns procedure   b y contacting us.
 4. Images 
All images shown on the site are for illustrative purposes only, actual product may differ slightly from the images shown, If you are unsure please contact the office for guidance.
5. Delivery 
Talon Direct Ltd will only deliver orders to the UK.  Talon Direct Ltd  shall use reasonable endeavours to deliver the Products within 3 working days following your order. Deliveries to Northern Ireland, Isle of Man, Isle of Wight, Jersey, Guernsey and Northern areas of Scotland will incur a higher delivery charge. Orders outside of these areas will only be made subject to agreement with Talon Direct Ltd in writing.
 This will be advised before the order is processed and accepted.
Note that oversized or bulky items may require additional delivery time and delivery charges; Talon Direct Ltd shall endeavour to inform you of extended delivery times at the time you place your order. In any case Talon Direct Ltd shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Talon Direct Ltd reserves the right to deliver the Products in instalments.
6. Pricing 
 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
7. Payment 
You must pay for the Products at the time you place your order. Talon Direct Ltd reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to Talon Direct Ltd which is due to any factor beyond its control.
8. Warranty 
Subject to the limitations on its liability set out in these Terms, Talon Direct Ltd warrants that the Products will be free from defects in material and workmanship for a period of six months from the date of delivery. Talon Direct Ltd shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, poor storage or misuse. If you notify Talon Direct Ltd of a valid claim for a breach of this warranty within the six month period, Talon Direct Ltd will replace or repair the Product or refund the price of the Product, at Talon Direct Ltd discretion, but Talon Direct Ltd shall have no other liability to you. This warranty does not extend to Products not manufactured by Talon Direct Ltd. For such Products you will be entitled to the benefit of the manufacturer s warranty or guarantee, if any. Legally, this clause only applies to business customers.
9. Returns 
Goods are supplied on a firm sale basis. Goods which have been correctly supplied must be returned in a suitable condition for resale, for hygiene reason products used to place food in must be unused. Carriage  costs will only be refunded when the goods have been incorrectly supplied or are faulty.         Credits will not be issued until the goods have been returned to Talon Direct Ltd and checked. Refunds will be made in the same way as your payment was made ie if by credit card a refund will be made to that card.
10 .Distance Selling Regulations        If you have ordered by telephone or   internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification; items that due to their nature cannot be returned; perishable goods ( i e. food   items).  To cancel, you can  sales@talon-direct.com call 020 8514 2023 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).  Carriage   costs will only be refunded when the goods have been incorrectly supplied or are faulty.        However If you have an Internet order query, please Email  sales@talon-direct.com or call us on 020 8514 2023.
11. Liability 
Nothing in these Terms shall exclude or limit Talon Direct Ltd liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, Talon Direct Ltd shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of Talon Direct Ltd, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of Talon Direct Ltd obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on Talon Direct Ltd except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.
12. General 
Talon Direct Ltd shall not be liable to you for any loss or damage which you might suffer arising from Talon Direct Ltd delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond Talon Direct Ltd reasonable control. If due to such circumstances or events Talon Direct Ltd has insufficient stocks to meet all its orders, Talon Direct Ltd may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and Talon Direct Ltd relating to the Products. The failure of Talon Direct Ltd or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of Talon Direct Ltd. Talon Direct Ltd may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of England and any disputes shall be settled by the English courts.
13. Defined Terms 
" Talon Direct Ltd " means - The Talon Direct Ltd, units 1-3 , 16a Morris Avenue , Manor Park, London, , E12 6EW , trading as Talon Direct Ltd and  www.talon-direct.com. "Terms" means these terms and conditions of sale. "Products" means any products listed in this catalogue for which you place an order which is accepted by Talon Direct Ltd. "You" means you, the customer.